/* ==================================================================
   ATS · Expediting Agent (by Tobogan) — component styles
   Builds on the Tobogan purple system (ats.css) and adds the
   ATS-red customer accent and every expediting-specific component.
   ================================================================== */
:root {
  --ats: #BE1E2D; --ats-2: #E31936; --ats-soft: #FBEBEC; --ats-line: #F2CDD1; --ats-ink: #8E1420;
}

/* ---- shell tweaks ---- */
.marca-logo { display: flex; align-items: center; gap: 9px; }
.marca-txt { font-weight: 800; font-size: 17px; color: #fff; letter-spacing: -.3px; }
.org-card { position: relative; }
.org-card::before { content: ""; position: absolute; left: 0; top: 10px; bottom: 10px; width: 3px; border-radius: 3px; background: var(--ats); }
.org-sub { font-size: 11px; color: #9A90C2; margin-top: 3px; }
.nav-ic { display: grid; place-items: center; opacity: .92; }
.side-agent-work { font-size: 11px; color: #B3A9D6; display: flex; align-items: center; gap: 6px; padding: 2px 10px 4px; }
.side-agent .sa-name { font-size: 12.5px; font-weight: 700; color: #F1EDFF; }
.side-agent .sa-sub { font-size: 10.5px; color: #9A90C2; display: flex; align-items: center; gap: 5px; }

/* ---- notifications dropdown ---- */
.dropdown-body { max-height: 340px; overflow-y: auto; }
.dd-item { display: flex; gap: 10px; align-items: center; padding: 11px 14px; border-bottom: 1px solid var(--linea-2); cursor: pointer; }
.dd-item:hover { background: var(--fondo); }
.dd-t { font-size: 13px; font-weight: 650; }
.dd-s { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
.dd-empty { padding: 22px 16px; font-size: 12.5px; color: var(--tinta-3); text-align: center; }

/* ---- layout grids ---- */
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.grid-2-1 { display: grid; grid-template-columns: 1.62fr 1fr; gap: 16px; align-items: start; }
.kpi-grid.k4 { grid-template-columns: repeat(4, 1fr); }
.row-between { display: flex; align-items: center; justify-content: space-between; }
.muted { color: var(--tinta-3); font-size: 12px; }
@media (max-width: 1080px) { .grid-2-1, .grid-2, .kpi-grid, .kpi-grid.k4 { grid-template-columns: 1fr; } }

/* ---- ROI ribbon ---- */
.roi-ribbon { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 18px; }
.roi-cell { background: var(--panel); border: 1px solid var(--linea); border-radius: var(--radio); padding: 15px 16px; box-shadow: var(--sombra-sm); }
.roi-ic { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; background: var(--fondo); margin-bottom: 9px; }
.roi-val { font-size: 27px; font-weight: 800; letter-spacing: -.7px; line-height: 1; font-variant-numeric: tabular-nums; }
.roi-lbl { font-size: 12.5px; font-weight: 700; color: var(--tinta); margin-top: 6px; }
.roi-sub { font-size: 11.5px; color: var(--tinta-3); margin-top: 3px; line-height: 1.4; }
@media (max-width: 1080px) { .roi-ribbon { grid-template-columns: 1fr 1fr; } }

/* ---- decisions (HITL) cards ---- */
.hitl-card { display: flex; gap: 13px; padding: 15px 16px; border-bottom: 1px solid var(--linea-2); position: relative; }
.hitl-card:last-child { border-bottom: 0; }
.hitl-card.prio::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--humano); }
.hitl-body { flex: 1; min-width: 0; }
.hitl-top { display: flex; align-items: center; gap: 9px; margin-bottom: 6px; }
.hitl-ch { font-size: 11.5px; color: var(--tinta-3); }
.hitl-tit { font-size: 14.5px; font-weight: 750; }
.hitl-desc { font-size: 12.8px; color: var(--tinta-2); margin-top: 4px; line-height: 1.5; }
.hitl-cta { display: flex; gap: 8px; margin-top: 11px; }
.hitl-r { text-align: right; flex: none; }
.hitl-amt { font-size: 16px; font-weight: 800; font-variant-numeric: tabular-nums; }
.hitl-amt-l { font-size: 11px; color: var(--tinta-3); margin-top: 2px; }
.empty-in { display: flex; flex-direction: column; align-items: center; gap: 10px; padding: 34px 16px; color: var(--tinta-3); font-size: 13px; text-align: center; }
.empty-in svg { color: var(--ok); }

/* ---- Leo team card ---- */
.team-card { }
.tc-top { display: flex; align-items: center; gap: 12px; }
.tc-name { font-size: 16px; font-weight: 800; display: flex; align-items: center; gap: 8px; }
.tc-live { font-size: 11px; font-weight: 650; color: var(--ok); display: inline-flex; align-items: center; gap: 5px; }
.tc-role { font-size: 12.5px; color: var(--tinta-2); margin-top: 2px; }
.tc-claim { font-size: 12.8px; color: var(--tinta-2); line-height: 1.55; margin: 12px 0; }
.tc-chs { display: flex; gap: 8px; margin-bottom: 14px; }
.ch-btn { width: 36px; height: 36px; border-radius: 10px; border: 1px solid var(--linea); background: var(--fondo); display: grid; place-items: center; }
.tc-stats { display: flex; gap: 12px; margin-bottom: 12px; }
.tc-stats > div { flex: 1; background: var(--fondo); border: 1px solid var(--linea-2); border-radius: 10px; padding: 10px 12px; }
.tc-stats b { display: block; font-size: 20px; font-weight: 800; font-variant-numeric: tabular-nums; }
.tc-stats span { font-size: 11px; color: var(--tinta-3); }

/* ---- goal bars (pilot scoreboard) ---- */
.goal { margin-bottom: 16px; }
.goal:last-child { margin-bottom: 4px; }
.goal-top { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 6px; }
.goal-lbl { font-size: 12.5px; font-weight: 650; }
.goal-now { font-size: 15px; font-weight: 800; font-variant-numeric: tabular-nums; }
.goal-track { position: relative; height: 9px; border-radius: 20px; background: var(--linea); }
.goal-fill { position: absolute; left: 0; top: 0; bottom: 0; border-radius: 20px; }
.goal-target { position: absolute; top: -22px; transform: translateX(-50%); font-size: 10px; font-weight: 700; color: var(--tinta-3); white-space: nowrap; }
.goal-base { font-size: 11px; color: var(--tinta-3); margin-top: 6px; }

/* ---- feed ---- */
.feed-dot { flex: none; width: 26px; height: 26px; border-radius: 8px; display: grid; place-items: center; background: var(--brand-soft); color: var(--brand); }
.feed-dot.ok { background: var(--ok-soft); color: var(--ok); }
.feed-dot.humano { background: var(--humano-soft); color: var(--humano-ink); }
.feed-link { color: var(--brand-2); font-weight: 650; cursor: pointer; display: inline-flex; align-items: center; gap: 3px; }
.feed-link:hover { text-decoration: underline; }

/* ---- escalation ladder rail (compact, in queue rows) ---- */
.porail { display: inline-flex; align-items: center; gap: 4px; }
.porail i { width: 13px; height: 6px; border-radius: 3px; background: var(--linea); display: block; }
.porail i.done { background: var(--brand); }
.porail i.cur { background: var(--brand-3); box-shadow: 0 0 0 3px rgba(124,58,237,.16); }
.porail i.esc { background: var(--humano); box-shadow: 0 0 0 3px rgba(217,119,6,.16); }
.porail .pr-ok { color: var(--ok); display: inline-flex; margin-left: 3px; }
.porail.big i { width: 20px; height: 7px; }
.rail-legend { display: flex; gap: 14px; flex-wrap: wrap; font-size: 11px; color: var(--tinta-2); }
.rail-legend span { display: inline-flex; align-items: center; gap: 5px; }
.rail-legend i { width: 12px; height: 6px; border-radius: 3px; display: block; }
.lg-carrier { background: var(--info); } .lg-supplier { background: var(--brand); } .lg-buyer { background: var(--humano); } .lg-esc { background: var(--humano); }

/* ---- carrier chip ---- */
.carrier { display: inline-flex; align-items: center; font-size: 11px; font-weight: 800; padding: 2px 7px; border-radius: 6px; letter-spacing: .2px; }
.carrier.xs { font-size: 10px; padding: 1px 6px; }

/* ---- queue table extras ---- */
.cell-main { font-weight: 700; font-size: 13px; }
.cell-sub { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
.ln { font-size: 10.5px; font-weight: 700; color: var(--brand-2); background: var(--brand-soft); padding: 0 5px; border-radius: 5px; }
.v-name { font-size: 12.5px; font-weight: 600; }
.search-box { display: flex; align-items: center; gap: 7px; background: var(--fondo); border: 1px solid var(--linea); border-radius: 999px; padding: 6px 13px; color: var(--tinta-3); }
.search-in { border: 0; background: transparent; outline: none; font-size: 13px; color: var(--tinta); width: 220px; }

/* ---- PO detail header ---- */
.po-head { display: flex; gap: 18px; justify-content: space-between; flex-wrap: wrap; }
.po-h-top { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 10px; }
.po-title { font-size: 22px; font-weight: 800; letter-spacing: -.5px; margin: 0; }
.po-part { font-size: 14px; color: var(--tinta); margin-top: 5px; font-weight: 600; }
.po-pn { font-family: var(--mono); font-size: 12px; color: var(--tinta-2); background: var(--fondo); border: 1px solid var(--linea-2); padding: 1px 7px; border-radius: 6px; margin-left: 5px; }
.po-meta { display: flex; gap: 8px 20px; flex-wrap: wrap; margin-top: 14px; }
.po-meta-bit { font-size: 12.5px; color: var(--tinta-2); display: inline-flex; align-items: center; gap: 6px; }
.po-meta-bit svg { color: var(--tinta-3); }
.pm-l { color: var(--tinta-3); }
.po-side { text-align: right; flex: none; }
.po-side-amt { font-size: 24px; font-weight: 800; font-variant-numeric: tabular-nums; }
.po-side-l { font-size: 12px; color: var(--tinta-3); margin-top: 2px; }
.po-track { margin-top: 12px; font-family: var(--mono); font-size: 11.5px; color: var(--ok); background: var(--ok-soft); border: 1px solid var(--ok-line); padding: 4px 9px; border-radius: 8px; display: inline-flex; align-items: center; gap: 6px; }
.po-track.none { color: var(--tinta-3); background: var(--fondo); border-color: var(--linea); font-family: var(--fuente); }
.po-eta { font-size: 12px; color: var(--tinta-2); margin-top: 7px; font-weight: 650; }
.po-status { margin-top: 16px; padding: 11px 14px; border-radius: 12px; font-size: 13px; font-weight: 600; display: flex; align-items: center; gap: 9px; }
.po-status.ia { background: var(--brand-soft); color: var(--brand-ink); }
.po-status.ok { background: var(--ok-soft); color: #14683A; }
.po-status.warn { background: var(--humano-soft); color: var(--humano-ink); }
.po-note { margin-top: 10px; font-size: 12.3px; color: var(--tinta-2); display: flex; gap: 8px; align-items: flex-start; background: var(--fondo); border: 1px dashed var(--linea); border-radius: 10px; padding: 9px 12px; }
.po-note svg { color: var(--tinta-3); flex: none; margin-top: 1px; }

/* ---- the ladder (PO detail) ---- */
.ladder { display: flex; flex-direction: column; }
.rung { display: flex; gap: 14px; align-items: flex-start; padding: 14px 0; border-bottom: 1px solid var(--linea-2); position: relative; }
.rung:last-child { border-bottom: 0; }
.rung::after { content: ""; position: absolute; left: 18px; top: 42px; bottom: -1px; width: 2px; background: var(--linea); }
.rung:last-child::after { display: none; }
.rung-num { width: 38px; height: 38px; border-radius: 50%; flex: none; display: grid; place-items: center; font-weight: 800; font-size: 15px; background: var(--fondo); color: var(--tinta-3); border: 2px solid var(--linea); z-index: 1; }
.rung.done .rung-num { background: var(--brand); color: #fff; border-color: var(--brand); }
.rung.done::after { background: var(--brand-line); }
.rung.cur .rung-num { background: #fff; color: var(--brand); border-color: var(--brand); box-shadow: 0 0 0 4px rgba(124,58,237,.14); }
.rung.esc .rung-num { background: var(--humano); color: #fff; border-color: var(--humano); }
.rung-body { flex: 1; min-width: 0; padding-top: 3px; }
.rung-tit { font-size: 13.5px; font-weight: 750; display: flex; align-items: center; gap: 9px; flex-wrap: wrap; }
.rung-desc { font-size: 12.5px; color: var(--tinta-2); margin-top: 4px; line-height: 1.5; max-width: 680px; }
.rung.todo { opacity: .62; }
.rung-ch { flex: none; }

/* ---- timeline wrapper (PO detail) ---- */
.timeline .tl-item { display: flex; gap: 12px; padding-bottom: 16px; position: relative; }
.timeline .tl-item:last-child { padding-bottom: 0; }
.tl-node { width: 28px; height: 28px; border-radius: 8px; flex: none; display: grid; place-items: center; background: var(--brand-soft); color: var(--brand); z-index: 1; }
.tl-node.ok { background: var(--ok-soft); color: var(--ok); }
.tl-node.no { background: var(--no-soft); color: var(--no); }
.tl-node.humano { background: var(--humano-soft); color: var(--humano-ink); }
.timeline .tl-item::after { content: ""; position: absolute; left: 13px; top: 30px; bottom: -2px; width: 2px; background: var(--linea-2); }
.timeline .tl-item:last-child::after { display: none; }
.tl-b { flex: 1; min-width: 0; }
.tl-head { display: flex; justify-content: space-between; gap: 12px; align-items: baseline; }
.tl-tit { font-size: 13px; font-weight: 700; }
.tl-time { font-size: 11.5px; color: var(--tinta-3); font-family: var(--mono); flex: none; }
.tl-desc { font-size: 12.5px; color: var(--tinta-2); margin-top: 3px; line-height: 1.5; }
.art-link { margin-top: 8px; display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 650; color: var(--brand-2); background: var(--brand-soft); border: 1px solid var(--brand-line); border-radius: 8px; padding: 5px 10px; cursor: pointer; }
.art-link:hover { background: #EFE6FE; }

/* ---- linked conversation cards ---- */
.link-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.link-card { display: flex; align-items: center; gap: 11px; text-align: left; padding: 12px 14px; border: 1px solid var(--linea); border-radius: 12px; background: #fff; cursor: pointer; color: var(--tinta); }
.link-card:hover { border-color: var(--brand-line); background: #FCFAFF; }
.link-card > svg:first-child { color: var(--brand); flex: none; }
.link-card > svg:last-child { color: var(--tinta-3); margin-left: auto; flex: none; }
.lc-t { font-size: 13px; font-weight: 700; }
.lc-s { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
@media (max-width: 900px) { .link-grid { grid-template-columns: 1fr; } }

/* ---- conversations list ---- */
.ci-ico { width: 34px; height: 34px; border-radius: 9px; flex: none; display: grid; place-items: center; background: var(--brand-soft); color: var(--brand); }
.ci-ico.email { background: #E9EEFB; color: #2657C7; }
.ci-ico.call { background: var(--brand-soft); color: var(--brand); }
.ci-ico.teams { background: #E9E9F7; color: #5B5FC7; }
.chat-item .ci-name { font-weight: 700; font-size: 12.8px; display: flex; align-items: center; gap: 6px; }
.chat-item .ci-sub { font-size: 11px; color: var(--tinta-3); margin-top: 3px; }
.ci-un { font-size: 10px; font-weight: 800; background: var(--ats); color: #fff; border-radius: 9px; min-width: 16px; height: 16px; padding: 0 4px; display: inline-grid; place-items: center; }
.chat-top .ct-t { font-weight: 750; font-size: 14px; }
.chat-top .ct-s { font-size: 11.5px; color: var(--tinta-3); display: flex; align-items: center; gap: 5px; }
.email-scroll, .call-scroll { display: block; }
.email-scroll .em-thread { display: flex; flex-direction: column; gap: 12px; }

/* ---- call transcript turns ---- */
.ai-note { font-size: 12.8px; line-height: 1.55; color: var(--tinta); }
.ai-note .who { display: inline-flex; align-items: center; gap: 6px; font-weight: 750; color: var(--brand-2); margin-right: 5px; }
.tr-list { display: flex; flex-direction: column; gap: 4px; margin-top: 12px; }
.tr-turn { padding: 9px 12px; border-radius: 12px; border: 1px solid transparent; cursor: pointer; transition: background .2s, border-color .2s; }
.tr-turn.ia { background: var(--brand-soft); }
.tr-turn.in { background: var(--fondo); }
.tr-turn.past { opacity: .6; }
.tr-turn.on { border-color: var(--brand-3); box-shadow: 0 0 0 3px rgba(124,58,237,.12); opacity: 1; }
.tr-meta { display: flex; align-items: center; gap: 7px; font-size: 11.5px; color: var(--tinta-3); margin-bottom: 3px; }
.tr-meta b { color: var(--tinta); font-weight: 700; }
.tr-time { margin-left: auto; font-family: var(--mono); }
.tr-txt { font-size: 13px; line-height: 1.5; color: var(--tinta); }

/* ---- activity flow ---- */
.flow { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.flow-pill { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 650; background: var(--fondo); border: 1px solid var(--linea); border-radius: 999px; padding: 6px 12px; }
.flow-arr { color: var(--tinta-3); display: inline-flex; }

/* ---- ROI big KPI ---- */
.kpibig .kb-top { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; }
.kb-lbl { font-size: 12.5px; font-weight: 650; color: var(--tinta-2); display: flex; align-items: center; gap: 7px; }
.kb-val { font-size: 40px; font-weight: 800; letter-spacing: -1.5px; line-height: 1; margin-top: 6px; font-variant-numeric: tabular-nums; }
.kb-delta { font-size: 12px; font-weight: 700; margin-top: 8px; display: inline-flex; align-items: center; gap: 5px; }
.kb-delta.up { color: var(--brand-2); } .kb-delta.down { color: var(--ok); }
.kb-goal { text-align: center; background: var(--fondo); border: 1px solid var(--linea-2); border-radius: 12px; padding: 10px 14px; flex: none; }
.kb-goal-v { font-size: 20px; font-weight: 800; color: var(--tinta); }
.kb-goal-l { font-size: 10.5px; text-transform: uppercase; letter-spacing: .5px; color: var(--tinta-3); margin-top: 2px; }
.kb-spark { margin: 14px 0 12px; }
.kb-how { font-size: 12.3px; color: var(--tinta-2); line-height: 1.55; border-top: 1px solid var(--linea-2); padding-top: 12px; }

/* ---- capacity ---- */
.cap-row { display: flex; align-items: center; justify-content: center; gap: 18px; margin-bottom: 16px; flex-wrap: wrap; }
.cap-row > svg { color: var(--tinta-3); }
.cap-b { text-align: center; background: var(--fondo); border: 1px solid var(--linea); border-radius: 14px; padding: 14px 22px; min-width: 130px; }
.cap-b.now { background: var(--brand-soft); border-color: var(--brand-line); }
.cap-b.tgt { border-style: dashed; }
.cap-l { font-size: 11px; text-transform: uppercase; letter-spacing: .5px; color: var(--tinta-3); font-weight: 700; }
.cap-v { font-size: 30px; font-weight: 800; margin: 4px 0; font-variant-numeric: tabular-nums; }
.cap-b.now .cap-v { color: var(--brand-2); }
.cap-s { font-size: 11px; color: var(--tinta-3); }

/* ---- levers ---- */
.lever-list { display: flex; flex-direction: column; }
.lever { display: flex; align-items: center; gap: 14px; padding: 13px 16px; border-bottom: 1px solid var(--linea-2); }
.lever:last-child { border-bottom: 0; }
.lever-ic { width: 32px; height: 32px; border-radius: 9px; flex: none; display: grid; place-items: center; background: var(--fondo); color: var(--brand); }
.lever-k { flex: 1; font-size: 13px; font-weight: 650; }
.lever-ba { display: flex; align-items: center; gap: 10px; font-size: 12.5px; }
.lb-before { color: var(--tinta-3); text-decoration: line-through; text-decoration-color: var(--no-line); }
.lb-after { color: var(--ok); font-weight: 700; }

/* ---- modeled value ---- */
.modeled { display: flex; gap: 20px; align-items: center; flex-wrap: wrap; }
.mod-l { flex: none; }
.mod-lbl { font-size: 12.5px; font-weight: 650; color: var(--tinta-2); }
.mod-val { font-size: 34px; font-weight: 800; letter-spacing: -1px; color: var(--ats); font-variant-numeric: tabular-nums; }
.mod-val span { font-size: 13px; font-weight: 600; color: var(--tinta-3); margin-left: 8px; letter-spacing: 0; }
.mod-txt { flex: 1; min-width: 240px; font-size: 12.8px; color: var(--tinta-2); line-height: 1.55; border-left: 1px solid var(--linea); padding-left: 20px; }

/* ---- principles ---- */
.princ-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.princ { display: flex; gap: 11px; }
.princ-ic { width: 24px; height: 24px; border-radius: 7px; flex: none; display: grid; place-items: center; background: var(--ok-soft); color: var(--ok); }
.princ-t { font-size: 13px; font-weight: 750; }
.princ-d { font-size: 12.3px; color: var(--tinta-2); margin-top: 3px; line-height: 1.5; }
@media (max-width: 900px) { .princ-grid { grid-template-columns: 1fr; } }

/* ---- autonomy ---- */
.auton-legend { display: flex; gap: 20px; flex-wrap: wrap; margin: 14px 2px 18px; font-size: 12px; color: var(--tinta-2); }
.auton-legend span { display: inline-flex; align-items: center; gap: 7px; }
.auton-seg { flex: none; }
.seg { display: inline-flex; background: var(--fondo); border: 1px solid var(--linea); border-radius: 10px; padding: 3px; gap: 2px; }
.seg-opt { border: 0; background: transparent; cursor: pointer; font-size: 12.5px; font-weight: 650; color: var(--tinta-2); padding: 7px 13px; border-radius: 8px; white-space: nowrap; }
.seg-opt:hover { color: var(--tinta); }
.seg-opt.on { color: #fff; }
.seg-opt.on-manual { background: var(--humano); color: #fff; }
.seg-opt.on-copilot { background: var(--brand); color: #fff; }
.seg-opt.on-auto { background: var(--ok); color: #fff; }
.auton-tit .ch { vertical-align: middle; }

/* ---- notification channel toggles ---- */
.ch-toggles { display: flex; flex-direction: column; gap: 2px; }
.ch-toggle { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 12px 0; border-bottom: 1px solid var(--linea-2); }
.ch-toggle:last-child { border-bottom: 0; }
.cht-l { display: flex; align-items: center; gap: 12px; }
.cht-t { font-size: 13px; font-weight: 700; }
.cht-s { font-size: 12px; color: var(--tinta-3); margin-top: 2px; }
.switch { width: 42px; height: 24px; border-radius: 20px; border: 0; background: var(--linea); position: relative; cursor: pointer; flex: none; transition: background .16s; }
.switch span { position: absolute; top: 3px; left: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; box-shadow: 0 1px 2px rgba(0,0,0,.2); transition: left .16s; }
.switch.on { background: var(--brand); }
.switch.on span { left: 21px; }

/* ---- team & data ---- */
.leo-row td { background: var(--brand-soft); }
.perm-cols { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 14px; }
.perm-col { border: 1px solid var(--linea); border-radius: 12px; padding: 14px; }
.perm-col.ok { border-color: var(--ok-line); background: #F5FBF7; }
.perm-col.no { border-color: var(--no-line); background: #FEF7F7; }
.perm-col.amber { border-color: var(--humano-line); background: #FEFAF2; }
.perm-h { font-size: 12.5px; font-weight: 800; display: flex; align-items: center; gap: 7px; margin-bottom: 11px; }
.perm-col.ok .perm-h { color: var(--ok); } .perm-col.no .perm-h { color: var(--no); } .perm-col.amber .perm-h { color: var(--humano-ink); }
.perm-i { display: flex; gap: 8px; font-size: 12.3px; color: var(--tinta); padding: 6px 0; line-height: 1.45; }
.perm-i svg { flex: none; margin-top: 2px; }
.perm-col.ok .perm-i svg { color: var(--ok); } .perm-col.no .perm-i svg { color: var(--no); } .perm-col.amber .perm-i svg { color: var(--humano); }
@media (max-width: 900px) { .perm-cols { grid-template-columns: 1fr; } }

.sys-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0; }
.sys-card { padding: 14px 16px; border-bottom: 1px solid var(--linea-2); border-right: 1px solid var(--linea-2); }
.sys-card:nth-child(even) { border-right: 0; }
.sys-top { display: flex; align-items: center; gap: 10px; }
.sys-ic { flex: none; }
.sys-n { font-size: 13px; font-weight: 700; }
.sys-t { font-size: 11px; color: var(--tinta-3); }
.sys-live { font-size: 11px; color: var(--ok); display: inline-flex; align-items: center; gap: 5px; flex: none; }
.sys-d { font-size: 12px; color: var(--tinta-2); margin-top: 8px; line-height: 1.5; }
@media (max-width: 900px) { .sys-grid { grid-template-columns: 1fr; } .sys-card { border-right: 0; } }

.sec-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.sec { display: flex; gap: 12px; padding: 14px; border: 1px solid var(--ok-line); background: #F5FBF7; border-radius: 12px; }
.sec-ic { width: 30px; height: 30px; border-radius: 9px; flex: none; display: grid; place-items: center; background: #fff; color: var(--ok); border: 1px solid var(--ok-line); }
.sec-t { font-size: 13px; font-weight: 750; }
.sec-d { font-size: 12.3px; color: var(--tinta-2); margin-top: 3px; line-height: 1.5; }
@media (max-width: 900px) { .sec-grid { grid-template-columns: 1fr; } }

/* ---- toast icon ---- */
.toast-ico { flex: none; }

/* ---- ATS red accents on chrome ---- */
.tb-sync { color: var(--ats-ink); background: var(--ats-soft); border-color: var(--ats-line); }
.nav-badge { background: var(--ats); }

/* ================= clarity rebuild (v2) ================= */
/* explain banner */
.explain { display: flex; align-items: center; gap: 16px; background: linear-gradient(120deg, #F6F1FF, #FBF5FF); border: 1px solid var(--brand-line); border-radius: var(--radio); padding: 16px 18px; margin-bottom: 16px; }
.explain-ic { width: 44px; height: 44px; border-radius: 12px; flex: none; display: grid; place-items: center; background: var(--brand); color: #fff; box-shadow: 0 6px 14px rgba(124,58,237,.28); }
.explain-b { flex: 1; min-width: 0; }
.explain-t { font-size: 16px; font-weight: 800; letter-spacing: -.3px; }
.explain-t u { text-decoration-color: var(--brand-3); text-underline-offset: 2px; }
.explain-d { font-size: 12.8px; color: var(--tinta-2); margin-top: 4px; line-height: 1.55; }
.explain-r { display: flex; align-items: center; gap: 10px; flex: none; padding-left: 16px; border-left: 1px solid var(--brand-line); }
.er-name { font-size: 14px; font-weight: 800; display: flex; align-items: center; gap: 7px; }
.er-role { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
@media (max-width: 900px) { .explain-r { display: none; } }

/* hero question KPI */
.hero-kpi .card-body { padding: 18px 20px; }
.hk-q { font-size: 13.5px; font-weight: 750; display: flex; align-items: center; gap: 8px; color: var(--tinta); }
.hk-q svg { color: var(--tinta-3); }
.hk-main { display: flex; align-items: baseline; gap: 12px; margin: 10px 0 22px; }
.hk-val { font-size: 46px; font-weight: 800; letter-spacing: -2px; line-height: 1; font-variant-numeric: tabular-nums; }
.hk-sub { font-size: 12.5px; color: var(--tinta-2); line-height: 1.4; }
.hk-track { position: relative; height: 12px; border-radius: 20px; background: var(--linea); margin: 14px 0 8px; overflow: hidden; }
.hk-fill { position: absolute; left: 0; top: 0; bottom: 0; border-radius: 20px; }
.hk-scale { display: flex; justify-content: space-between; font-size: 11px; font-weight: 650; color: var(--tinta-3); margin-bottom: 14px; }
.hk-tgt { color: var(--tinta-2); }
.hk-delta { font-size: 11px; font-weight: 700; display: inline-flex; align-items: center; gap: 4px; margin-top: 4px; }
.hk-how { font-size: 12px; color: var(--tinta-2); line-height: 1.5; border-top: 1px solid var(--linea-2); padding-top: 11px; }

/* backlog strip */
.bs-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 14px; margin-bottom: 12px; }
.bs-title { font-size: 15px; font-weight: 800; letter-spacing: -.2px; }
.bs-sub { font-size: 12.5px; color: var(--tinta-2); margin-top: 3px; }
.bs-sub b { color: var(--tinta); font-weight: 750; }
.bs-bar { display: flex; height: 14px; border-radius: 8px; overflow: hidden; gap: 2px; background: var(--linea-2); }
.bs-bar span { display: block; }
.bs-legend { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 14px; }
.bs-item { flex: 1; min-width: 150px; display: flex; align-items: center; gap: 10px; background: var(--fondo); border: 1px solid var(--linea); border-radius: 12px; padding: 10px 12px; cursor: pointer; text-align: left; }
.bs-item:hover { border-color: #D2CCE6; background: #fff; }
.bs-sw { width: 10px; height: 10px; border-radius: 3px; flex: none; }
.bs-n { font-size: 20px; font-weight: 800; font-variant-numeric: tabular-nums; flex: none; }
.bs-l { font-size: 12.5px; font-weight: 700; line-height: 1.2; }
.bs-d { display: block; font-size: 11px; font-weight: 500; color: var(--tinta-3); margin-top: 2px; }

/* queue table v2 */
.queue-t td { vertical-align: middle; }
.cell-sub2 { font-size: 11px; color: var(--tinta-3); margin-top: 3px; display: flex; align-items: center; gap: 5px; flex-wrap: wrap; }
.trk { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 650; padding: 3px 9px; border-radius: 8px; }
.trk.yes { color: #14683A; background: var(--ok-soft); border: 1px solid var(--ok-line); }
.trk.no { color: var(--tinta-3); background: var(--fondo); border: 1px solid var(--linea); }
.trk-num { font-family: var(--mono); font-size: 11px; }
.eta { font-size: 12.5px; font-weight: 700; }
.eta.yes { color: var(--ok); }
.eta.no { color: var(--tinta-3); font-weight: 500; }
.st-cell { max-width: 300px; }
.doing { font-size: 11.5px; color: var(--tinta-2); margin-top: 4px; line-height: 1.4; }
.state-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 750; padding: 3px 10px; border-radius: 20px; }
.state-chip.ontrack { color: var(--ok); background: var(--ok-soft); }
.state-chip.carrier { color: var(--info); background: var(--info-soft); }
.state-chip.supplier { color: var(--brand-2); background: var(--brand-soft); }
.state-chip.needsyou { color: var(--humano-ink); background: var(--humano-soft); }

/* PO detail "where this stands" banner */
.stands { display: flex; align-items: center; gap: 14px; margin-top: 16px; padding: 13px 16px; border-radius: 12px; border: 1px solid var(--linea); background: var(--fondo); }
.stands.ontrack { background: var(--ok-soft); border-color: var(--ok-line); }
.stands.carrier { background: var(--info-soft); border-color: var(--info-line); }
.stands.supplier { background: var(--brand-soft); border-color: var(--brand-line); }
.stands.needsyou { background: var(--humano-soft); border-color: var(--humano-line); }
.stands-b { flex: 1; min-width: 0; }
.stands-t { font-size: 13.5px; font-weight: 700; }
.stands-s { font-size: 12.3px; color: var(--tinta-2); margin-top: 3px; }
.stands-s b { font-family: var(--mono); font-size: 11.5px; color: var(--tinta); }

/* ladder "here now" */
.rung .here { font-size: 11px; font-weight: 800; color: var(--brand-2); background: #fff; border: 1px solid var(--brand-line); border-radius: 20px; padding: 1px 9px; display: inline-flex; align-items: center; gap: 4px; }
.rung.esc .here { color: var(--humano-ink); border-color: var(--humano-line); }

/* glance strip (activity) */
.glance { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 16px; }
.glance-cell { background: var(--panel); border: 1px solid var(--linea); border-radius: var(--radio); padding: 14px 16px; box-shadow: var(--sombra-sm); }
.gc-ic { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; background: var(--fondo); margin-bottom: 8px; }
.gc-n { font-size: 26px; font-weight: 800; letter-spacing: -.6px; line-height: 1; font-variant-numeric: tabular-nums; }
.gc-l { font-size: 11.5px; color: var(--tinta-2); margin-top: 5px; line-height: 1.4; }
@media (max-width: 1080px) { .glance { grid-template-columns: 1fr 1fr; } }

/* ================= Overview v3 — triage/metric page ================= */
/* metric tiles (the headline) */
.mtiles { margin-bottom: 10px; }
.mtile { background: var(--panel); border: 1px solid var(--linea); border-radius: var(--radio); box-shadow: var(--sombra-sm); overflow: hidden; position: relative; }
.mtile::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 4px; background: var(--mc); }
.mtile.open { border-color: var(--mc); box-shadow: 0 0 0 3px rgba(23,19,43,.07); }
.mtile-btn { display: block; width: 100%; text-align: left; background: transparent; border: 0; cursor: pointer; padding: 16px 18px 14px 20px; }
.mtile-top { display: flex; align-items: center; gap: 9px; }
.mtile-ic { width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; background: var(--fondo); color: var(--mc); }
.mtile-lbl { font-size: 14px; font-weight: 750; flex: 1; }
.mtile-badge { width: 22px; height: 22px; border-radius: 6px; display: grid; place-items: center; font-size: 12px; font-weight: 800; color: #fff; background: var(--mc); }
.mtile-n { font-size: 44px; font-weight: 800; letter-spacing: -1.5px; line-height: 1; color: var(--mc); margin: 10px 0 8px; font-variant-numeric: tabular-nums; }
.mtile-of { font-size: 13px; font-weight: 600; color: var(--tinta-3); letter-spacing: 0; margin-left: 10px; }
.mtile-mean { font-size: 13px; color: var(--tinta-2); line-height: 1.5; }
.mtile-foot { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; margin-top: 12px; padding-top: 11px; border-top: 1px solid var(--linea-2); }
.mtile-pilot { font-size: 11px; color: var(--tinta-3); line-height: 1.45; flex: 1; }
.mtile-cta { font-size: 12px; font-weight: 700; color: var(--mc); display: inline-flex; align-items: center; gap: 4px; white-space: nowrap; }

/* A⊂B nesting note */
.nest { font-size: 12.5px; color: var(--tinta-2); background: var(--fondo); border: 1px dashed var(--linea); border-radius: 10px; padding: 9px 13px; margin-bottom: 14px; display: flex; align-items: center; gap: 8px; }
.nest svg { color: var(--tinta-3); flex: none; }

/* peek drawer (SOME inline) */
.peek { background: #fff; border: 1px solid var(--brand-line); border-radius: var(--radio); box-shadow: var(--sombra); margin: -4px 0 16px; overflow: hidden; }
.peek-head { display: flex; align-items: center; gap: 10px; padding: 11px 14px; border-bottom: 1px solid var(--linea-2); background: var(--brand-soft); }
.peek-head b { font-size: 13px; } .peek-head .muted { margin-left: auto; }
.peek-rows { display: flex; flex-direction: column; }
.peek-row { display: flex; align-items: center; gap: 12px; padding: 11px 14px; border-bottom: 1px solid var(--linea-2); cursor: pointer; }
.peek-row:hover { background: var(--fondo); }
.pr-main { flex: 1; min-width: 0; }
.pr-t { font-size: 13px; font-weight: 700; }
.pr-s { font-size: 11px; color: var(--tinta-3); margin-top: 2px; display: flex; align-items: center; gap: 5px; }
.pr-trk, .pr-days, .pr-do { flex: none; }
.peek-row > svg { color: var(--tinta-3); flex: none; }
.peek-all { margin: 12px 14px; }
@media (max-width: 760px) { .pr-trk, .pr-days { display: none; } }

/* the 12-wide severity bar */
.sb-title { font-size: 12.5px; font-weight: 700; color: var(--tinta-2); margin-bottom: 10px; }
.sb-bar { display: flex; height: 16px; border-radius: 8px; overflow: hidden; gap: 2px; background: var(--linea-2); }
.sb-bar span { display: block; }
.sb-legend { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 12px; }
.sb-item { flex: 1; min-width: 170px; display: flex; align-items: baseline; gap: 7px; background: var(--fondo); border: 1px solid var(--linea); border-radius: 10px; padding: 9px 12px; cursor: pointer; text-align: left; font-size: 12.5px; font-weight: 650; }
.sb-item:hover { border-color: #D2CCE6; background: #fff; }
.sb-item b { font-size: 17px; font-weight: 800; }
.sb-sw { width: 9px; height: 9px; border-radius: 3px; flex: none; align-self: center; }
.sb-d { display: block; width: 100%; font-size: 11px; font-weight: 500; color: var(--tinta-3); margin-top: 2px; padding-left: 16px; }

/* owner split */
.own2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 14px; }
.own { text-align: left; border-radius: 12px; padding: 14px 16px; cursor: pointer; border: 1px solid var(--linea); background: var(--fondo); }
.own:hover { border-color: #D2CCE6; }
.own.leo { background: var(--brand-soft); border-color: var(--brand-line); }
.own.needs.hot { background: var(--humano-soft); border-color: var(--humano-line); }
.own-n { font-size: 30px; font-weight: 800; line-height: 1; font-variant-numeric: tabular-nums; }
.own.leo .own-n { color: var(--brand-2); } .own.needs.hot .own-n { color: var(--humano-ink); }
.own-l { font-size: 13px; font-weight: 750; margin-top: 4px; }
.own-d { font-size: 11.5px; color: var(--tinta-2); margin-top: 3px; line-height: 1.4; }
.needs-list { border-top: 1px solid var(--linea-2); }
@media (max-width: 620px) { .own2 { grid-template-columns: 1fr; } }

/* wins strip */
.wins .card-body { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.wins-l { display: flex; align-items: center; gap: 12px; }
.wins-ic { width: 38px; height: 38px; border-radius: 11px; flex: none; display: grid; place-items: center; background: var(--ok-soft); color: var(--ok); }
.wins-t { font-size: 15px; font-weight: 800; }
.wins-s { font-size: 12px; color: var(--tinta-2); margin-top: 2px; }
.wins-chips { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.win-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 650; color: #14683A; background: var(--ok-soft); border: 1px solid var(--ok-line); border-radius: 20px; padding: 5px 11px; cursor: pointer; }
.win-chip span { color: var(--tinta-3); font-weight: 500; }
.win-chip:hover { background: #E7F6EE; }

/* ================= Overview v4 — waterfall ================= */
.wf { display: flex; gap: 16px; align-items: flex-end; justify-content: center; padding: 8px 6px 0; }
.wf-col { flex: 1; max-width: 210px; display: flex; flex-direction: column; }
.wf-op { align-self: flex-start; font-size: 26px; font-weight: 800; color: var(--tinta-3); margin-top: 130px; flex: none; }
.wf-bars { height: 300px; display: flex; flex-direction: column; justify-content: flex-end; gap: 3px; }
.wf-bars.top { justify-content: flex-start; }
.wf-seg.total { background: #475569; }
.wf-seg { border-radius: 8px; display: flex; align-items: center; justify-content: center; color: #fff; overflow: hidden; position: relative; transition: filter .12s, box-shadow .12s; min-height: 0; }
.ws-in { display: flex; align-items: baseline; gap: 7px; padding: 0 10px; max-width: 100%; }
.ws-in b { font-size: 17px; font-weight: 800; letter-spacing: -.4px; line-height: 1; font-variant-numeric: tabular-nums; flex: none; }
.ws-l { font-size: 11px; font-weight: 650; opacity: .96; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wf-seg.total .ws-in { flex-direction: column; align-items: center; gap: 4px; }
.wf-seg.total .ws-in b { font-size: 30px; }
.wf-seg.okas .ws-in { flex-direction: column; align-items: center; gap: 3px; }
.wf-seg.okas .ws-in b { font-size: 26px; }
.wf-seg.click { cursor: pointer; }
.wf-seg.click:hover { filter: brightness(1.06); box-shadow: 0 4px 14px rgba(23,19,43,.18); }
.wf-seg.on { box-shadow: 0 0 0 3px rgba(23,19,43,.14), 0 4px 14px rgba(23,19,43,.18); }
.wf-seg.okas { background: #22A366; }
.wf-seg.tobogan { background: #7C3AED; }
.wf-seg.notrack { background: #BE1E2D; }
.wf-seg.past { background: #D97706; }
.wf-cap { margin-top: 12px; text-align: center; font-size: 12.5px; font-weight: 650; color: var(--tinta-2); padding-top: 10px; border-top: 2px solid var(--linea); }
.wf-cap b { font-size: 17px; font-weight: 800; color: var(--tinta); margin-right: 5px; }
.wf-cap-ok { border-top-color: #A9DEC2; }
.wf-cap-iss { border-top-color: #F2CDD1; }
.wf-cap-ghost { border-top-color: transparent; visibility: hidden; }
.wf-legend { display: flex; flex-direction: column; gap: 2px; margin-top: 22px; border-top: 1px solid var(--linea-2); padding-top: 6px; }
.wf-lg { display: flex; align-items: center; gap: 12px; text-align: left; width: 100%; background: transparent; border: 0; border-bottom: 1px solid var(--linea-2); border-radius: 0; padding: 11px 6px; }
.wf-legend .wf-lg:last-child { border-bottom: 0; }
.wf-lg.click { cursor: pointer; }
.wf-lg.click:hover { background: var(--fondo); }
.wf-sw { width: 12px; height: 12px; border-radius: 3px; flex: none; }
.wf-lg-n { font-size: 20px; font-weight: 800; font-variant-numeric: tabular-nums; flex: none; width: 52px; }
.wf-lg-l { font-size: 13px; font-weight: 700; line-height: 1.3; flex: 1; min-width: 0; }
.wf-lg-s { display: block; font-size: 11.5px; font-weight: 500; color: var(--tinta-3); margin-top: 2px; }
.wf-lg-go { color: var(--tinta-3); flex: none; }
.wf-lg.click:hover .wf-lg-go { color: var(--brand); }
.wf-impact { display: flex; gap: 11px; align-items: flex-start; margin-top: 16px; padding: 13px 15px; background: var(--brand-soft); border: 1px solid var(--brand-line); border-radius: 12px; font-size: 12.8px; line-height: 1.55; }
.wf-impact .wf-imp-ic { color: var(--brand); flex: none; margin-top: 1px; }
.wf-impact b { font-weight: 750; }
@media (max-width: 720px) { .wf { gap: 8px; } .wf-op { font-size: 18px; padding-bottom: 40px; } .wf-bars { height: 190px; } .wf-seg b { font-size: 16px; } .wf-cap { font-size: 11px; } }

/* ================= brand logos (uploaded) ================= */
.marca-tobogan { height: 31px; width: auto; display: block; }
.org-ats { height: 42px; width: auto; display: block; margin: 2px 0 7px; }
.org-card::before { top: 12px; bottom: 12px; }
.org-top { margin-top: 18px; }
.powered-logo { height: 20px; width: auto; vertical-align: middle; opacity: .92; }
.login-tobogan { height: 40px; width: auto; }
.login-ats { height: 58px; width: auto; vertical-align: middle; }
.login-hero-mid { margin: auto 0; }
.login-by { font-size: 13px; }
.login-brandmini .lb-logo { height: 28px; width: auto; vertical-align: middle; }
.login-brandmini .lb-txt { display: inline-flex; align-items: center; }

/* ================= Connections & inputs ================= */
.conn-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; padding: 16px; }
.conn-card { border: 1px solid var(--linea); border-radius: 14px; padding: 14px 15px; background: #fff; }
.conn-card.on { border-color: var(--ok-line); background: #F7FCF9; }
.conn-top { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; }
.conn-status { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 750; padding: 3px 9px; border-radius: 20px; }
.conn-status.ok { color: var(--ok); background: var(--ok-soft); }
.conn-status.off { color: var(--tinta-3); background: var(--fondo); border: 1px solid var(--linea); }
.conn-fields { display: flex; flex-direction: column; gap: 9px; }
.conn-f { display: block; }
.conn-f span { display: block; font-size: 11.5px; font-weight: 650; color: var(--tinta-2); margin-bottom: 4px; }
.conn-f .input { font-size: 13px; padding: 8px 11px; }
.conn-meta { font-size: 11.5px; color: var(--ok); display: flex; align-items: center; gap: 6px; margin-top: 10px; }
.conn-meta.off { color: var(--tinta-3); }
.conn-actions { display: flex; gap: 8px; margin-top: 12px; }
.conn-add { display: flex; align-items: center; gap: 12px; border: 1.5px dashed var(--linea); border-radius: 14px; padding: 14px 15px; background: var(--fondo); cursor: pointer; text-align: left; color: var(--tinta-2); }
.conn-add:hover { border-color: var(--brand-line); background: var(--brand-soft); color: var(--brand-2); }
.conn-add-ic { width: 38px; height: 38px; border-radius: 10px; display: grid; place-items: center; background: #fff; border: 1px solid var(--linea); flex: none; }
.conn-add-t { font-size: 13.5px; font-weight: 750; }
.conn-add-s { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
.input-sm { padding: 6px 9px; font-size: 12.5px; }
.contacts-t td { padding: 8px 12px; }
.contacts-t .input-sm { min-width: 130px; }
@media (max-width: 900px) { .conn-grid { grid-template-columns: 1fr; } }

/* Overview owner-split: "on it" tile with hint + shaded "needs you" group */
.own-block { width: 100%; margin-bottom: 14px; }
.own-go { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 700; color: var(--brand-2); margin-top: 9px; }
.own.leo:hover .own-go { text-decoration: underline; }
.needs-group { background: var(--humano-soft); border: 1px solid var(--humano-line); border-radius: 14px; padding: 4px 14px 8px; }
.ng-head { display: flex; align-items: center; gap: 13px; padding: 13px 4px 12px; }
.ng-head .own-n.amber { color: var(--humano-ink); flex: none; }
.needs-group .needs-list { border-top: 1px solid var(--humano-line); }
.needs-group .hitl-card { border-bottom: 1px solid var(--humano-line); background: transparent; padding-left: 4px; padding-right: 4px; }
.needs-group .hitl-card:last-child { border-bottom: 0; }
.needs-group .hitl-card.prio::before { display: none; }

/* supplier contacts — 3,000-vendor framing */
.sup-stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-bottom: 4px; }
.sup-stat { background: var(--fondo); border: 1px solid var(--linea); border-radius: 12px; padding: 11px 13px; }
.sup-stat.warn { background: var(--humano-soft); border-color: var(--humano-line); }
.ss-n { font-size: 22px; font-weight: 800; letter-spacing: -.5px; font-variant-numeric: tabular-nums; }
.sup-stat.warn .ss-n { color: var(--humano-ink); }
.ss-l { font-size: 11px; color: var(--tinta-2); margin-top: 3px; display: flex; align-items: center; gap: 5px; }
.ss-l svg { color: var(--tinta-3); flex: none; }
.sup-stat.warn .ss-l svg { color: var(--humano); }
.sup-sub { font-size: 12px; font-weight: 700; color: var(--tinta-2); margin: 4px 2px 10px; text-transform: uppercase; letter-spacing: .4px; }
.card-title small { font-weight: 500; color: var(--tinta-3); font-size: 12px; margin-left: 6px; }
@media (max-width: 900px) { .sup-stats { grid-template-columns: 1fr 1fr; } }

/* permissions — adjustable toggles (Autonomy & control) */
.perm-block { margin-bottom: 18px; }
.perm-block:last-child { margin-bottom: 0; }
.perm-bh { font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .4px; display: flex; align-items: center; gap: 7px; margin-bottom: 9px; }
.perm-bh.ok { color: var(--ok); } .perm-bh.no { color: var(--no); } .perm-bh.lim { color: var(--humano-ink); }
.perm-row { display: flex; align-items: center; gap: 11px; padding: 10px 12px; border: 1px solid var(--linea); border-radius: 11px; margin-bottom: 8px; background: #fff; }
.perm-row:last-child { margin-bottom: 0; }
.perm-ic { width: 26px; height: 26px; border-radius: 7px; flex: none; display: grid; place-items: center; background: var(--fondo); color: var(--tinta-3); }
.perm-row.ok.on .perm-ic { background: var(--ok-soft); color: var(--ok); }
.perm-row.lim.on .perm-ic { background: var(--humano-soft); color: var(--humano); }
.perm-row.no.on { border-color: var(--no-line); background: var(--no-soft); }
.perm-row.no.on .perm-ic { background: #fff; color: var(--no); }
.perm-txt { flex: 1; font-size: 13px; font-weight: 600; color: var(--tinta); line-height: 1.4; }
.perm-row:not(.on) .perm-txt { color: var(--tinta-3); }
.switch.danger.on { background: var(--no); }

/* master on/off switch (Autonomy & control) */
.agent-master .card-body { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.agent-master.on { border-color: var(--ok-line); }
.agent-master.off { border-color: var(--humano-line); background: var(--humano-soft); }
.am-l { display: flex; align-items: center; gap: 14px; }
.am-t { font-size: 16px; font-weight: 800; }
.am-s { font-size: 12.5px; margin-top: 3px; display: flex; align-items: center; gap: 6px; }
.agent-master.on .am-s { color: var(--ok); }
.agent-master.off .am-s { color: var(--humano-ink); }
.am-r { display: flex; align-items: center; gap: 12px; }
.am-state { font-size: 13px; font-weight: 800; letter-spacing: .6px; }
.agent-master.on .am-state { color: var(--ok); }
.agent-master.off .am-state { color: var(--humano-ink); }
.switch.big { width: 58px; height: 32px; }
.switch.big span { width: 26px; height: 26px; top: 3px; left: 3px; }
.switch.big.on span { left: 29px; }
.live-dot.off { background: #6F64A0; animation: none; box-shadow: none; }

/* ==================================================================
   Phase detail + adjustable attempts (Autonomy & control)
   ================================================================== */
.phase-row .auton-info { max-width: 640px; }
.phase-does { display: flex; gap: 8px; font-size: 12.8px; color: var(--tinta); line-height: 1.5; margin-top: 6px; }
.phase-does svg { color: var(--brand); flex: none; margin-top: 2px; }
.phase-guard { display: flex; align-items: flex-start; gap: 7px; font-size: 12px; color: var(--tinta-2); line-height: 1.45; margin-top: 7px; background: var(--fondo); border: 1px dashed var(--linea); border-radius: 9px; padding: 7px 10px; }
.phase-guard svg { color: var(--tinta-3); flex: none; margin-top: 1px; }
.attempts-ctl { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-top: 11px; background: var(--brand-soft); border: 1px solid var(--brand-line); border-radius: 11px; padding: 9px 12px; }
.ac-l { font-size: 12.5px; font-weight: 650; color: var(--brand-ink); }
.ac-l svg { color: var(--brand); vertical-align: -2px; margin-right: 5px; }
.ac-l b { font-weight: 800; }
.ac-times { font-size: 11.5px; color: var(--tinta-3); }
.stepper { display: inline-flex; align-items: center; background: #fff; border: 1px solid var(--brand-line); border-radius: 9px; overflow: hidden; }
.step-btn { width: 30px; height: 30px; border: 0; background: #fff; color: var(--brand); display: grid; place-items: center; cursor: pointer; transition: background .14s; }
.step-btn:hover:not([disabled]) { background: var(--brand-soft); }
.step-btn[disabled] { color: var(--linea); cursor: default; }
.step-n { min-width: 34px; text-align: center; font-size: 14.5px; font-weight: 800; color: var(--tinta); font-variant-numeric: tabular-nums; border-left: 1px solid var(--brand-line); border-right: 1px solid var(--brand-line); align-self: stretch; display: grid; place-items: center; }
.phase-next { font-size: 12.3px; color: var(--tinta-2); line-height: 1.5; margin-top: 9px; }
.phase-next .pn-l { display: inline-block; font-size: 10.5px; font-weight: 800; letter-spacing: .5px; text-transform: uppercase; color: var(--tinta-3); background: var(--fondo); border: 1px solid var(--linea-2); border-radius: 6px; padding: 1px 6px; margin-right: 6px; vertical-align: middle; }
.phase-next b { color: var(--brand-ink); font-weight: 800; }
@media (max-width: 820px) { .phase-row { flex-direction: column; } .phase-row .auton-seg { align-self: flex-start; } }

/* ==================================================================
   Connections & inputs — carrier support + supplier reps by product
   ================================================================== */
.conn-sub-h { display: flex; align-items: center; gap: 6px; font-size: 11px; font-weight: 750; letter-spacing: .3px; text-transform: uppercase; color: var(--tinta-3); margin: 13px 0 8px; }
.conn-sub-h:first-of-type { margin-top: 4px; }
.conn-sub-h svg { color: var(--brand); }
.sup-vendor { vertical-align: top; background: var(--fondo); border-right: 1px solid var(--linea-2); }
.sup-multi { display: inline-flex; align-items: center; gap: 5px; font-size: 10.5px; font-weight: 700; color: var(--brand-ink); background: var(--brand-soft); border: 1px solid var(--brand-line); border-radius: 6px; padding: 1px 6px; margin-top: 5px; }
.sup-multi svg { color: var(--brand); }
.sup-cont-row td { border-top: 1px dashed var(--linea-2); }
.sup-prod { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 650; color: var(--tinta); white-space: nowrap; }
.sup-prod svg { color: var(--tinta-3); flex: none; }

/* ==================================================================
   Inline emails / calls / Teams under an order (Order detail)
   ================================================================== */
.ocomm-list { display: flex; flex-direction: column; gap: 14px; }
.ocomm { border: 1px solid var(--linea); border-radius: 13px; overflow: hidden; background: #fff; }
.ocomm-h { display: flex; align-items: center; gap: 11px; padding: 11px 14px; border-bottom: 1px solid var(--linea-2); background: var(--fondo); }
.oc-ic { width: 30px; height: 30px; border-radius: 9px; flex: none; display: grid; place-items: center; }
.oc-ic.email { background: var(--brand-soft); color: var(--brand); }
.oc-ic.call { background: #E7F6F1; color: #0E9F6E; }
.oc-ic.teams { background: var(--humano-soft); color: var(--humano); }
.oc-hh { flex: 1; min-width: 0; }
.oc-t { font-size: 13px; font-weight: 750; color: var(--tinta); }
.oc-s { font-size: 11.5px; color: var(--tinta-3); margin-top: 2px; }
.ocomm-h .badge { flex: none; margin-left: auto; }
.ocomm-body { padding: 13px 14px; display: flex; flex-direction: column; gap: 11px; }

/* inline email messages */
.oc-msg { border: 1px solid var(--linea-2); border-radius: 11px; padding: 11px 13px; }
.oc-msg.out { background: var(--brand-soft); border-color: var(--brand-line); }
.oc-msg.in { background: var(--fondo); }
.oc-msg-h { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--tinta); flex-wrap: wrap; }
.oc-msg-h b { font-weight: 750; }
.oc-when { font-size: 11px; color: var(--tinta-3); font-family: var(--mono); margin-left: auto; flex: none; }
.oc-to { font-size: 11.5px; color: var(--tinta-3); margin-top: 4px; }
.oc-subj { font-size: 12.5px; font-weight: 750; color: var(--tinta); margin-top: 7px; }
.oc-txt { font-size: 12.6px; color: var(--tinta-2); line-height: 1.55; margin-top: 5px; white-space: normal; }
.oc-note { display: block; font-size: 12.3px; color: var(--tinta-2); line-height: 1.5; background: var(--ok-soft); border: 1px solid var(--ok-line); border-radius: 10px; padding: 9px 12px; }
.oc-note-h { font-weight: 750; color: var(--ok); display: inline-flex; align-items: center; gap: 5px; margin-right: 4px; }
.oc-note-h svg { color: var(--ok); }

/* inline call transcript */
.oc-summary { font-size: 12.6px; color: var(--tinta); line-height: 1.55; background: var(--brand-soft); border: 1px solid var(--brand-line); border-radius: 11px; padding: 11px 13px; }
.oc-sum-h { display: inline-flex; align-items: center; gap: 6px; font-weight: 750; color: var(--brand-ink); margin-right: 5px; }
.oc-points { margin: 8px 0 0; padding-left: 18px; display: flex; flex-direction: column; gap: 3px; }
.oc-points li { font-size: 12.2px; color: var(--tinta-2); line-height: 1.45; }
.oc-transcript { display: flex; flex-direction: column; gap: 8px; }
.oc-turn { padding: 9px 11px; border-radius: 11px; border: 1px solid transparent; }
.oc-turn.ia { background: var(--brand-soft); }
.oc-turn.in { background: var(--fondo); border-color: var(--linea-2); }
.oc-turn-h { display: flex; align-items: center; gap: 7px; font-size: 11.5px; color: var(--tinta-3); margin-bottom: 3px; }
.oc-turn-h b { color: var(--tinta); font-weight: 700; }
.oc-turn-t { font-size: 11px; color: var(--tinta-3); font-family: var(--mono); margin-left: auto; }
.oc-turn-x { font-size: 12.8px; line-height: 1.5; color: var(--tinta); }

/* inline Teams messages */
.oc-tm { display: flex; gap: 9px; }
.oc-tm.out { flex-direction: row-reverse; }
.oc-tm-b { flex: 1; min-width: 0; }
.oc-tm.out .oc-tm-b { display: flex; flex-direction: column; align-items: flex-end; }
.oc-tm-h { display: flex; align-items: center; gap: 8px; font-size: 11.5px; color: var(--tinta-3); margin-bottom: 3px; }
.oc-tm-h b { color: var(--tinta); font-weight: 700; }
.oc-tm-x { font-size: 12.8px; line-height: 1.5; color: var(--tinta); background: var(--fondo); border: 1px solid var(--linea-2); border-radius: 11px; padding: 9px 12px; }
.oc-tm.out .oc-tm-x { background: var(--brand-soft); border-color: var(--brand-line); }